Andi, as a service engineer of ITU is good at learning and stands out with his curiosity. He demonstrated his enthusiasm and fearlessness in learning about the new product, the electric loader L956HEV, to provide excellent service and support to customers.
Andi has not only taken the initiative to learn about the product structure and maintenance manuals of the electric loader, he has also been willing to face new challenges of the Indonesian market. He tracks customer usage on a daily basis and pays close attention to operator feedback to ensure timely response and resolution of any potential issues.
During the latest L956HEV trial, Andi demonstrated a high level of professionalism. When issues like battery cooling fan failure arose, he took prompt action and communicated with the manufacturer for timely resolution. Due to his timely responsiveness and proactive approach to problem-solving, the customers were highly satisfied with his service and expressed an intention to purchase more electric loaders.
Andi's attitude towards learning and his professional abilities have provided a solid support for SDLT's product introduction and sales in the Indonesian market. His proactive learning attitude, sharp insights, and application of knowledge have injected new vitality into the team and paved the way for the company's future development.
